Privacy policy

Privacy Policy

Last updated: February 7, 2026

The Pixel Wolf operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Pixel Wolf is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal information we collect or process

When we use the term “personal information,” we mean any information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information:

  • Contact details, including name, billing address, shipping address, phone number, and email address

  • Financial information, including payment card information, transaction details, payment method, and payment confirmation

  • Account information, including username, password, preferences, and settings

  • Transaction information, including products viewed, added to cart, purchased, returned, or exchanged

  • Communications with us, including information you provide when contacting customer support

  • Device information, including IP address, browser, device type, and network connection

  • Usage information, including how and when you interact with the Services

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information

  • Automatically through the Services, including through cookies and similar technologies

  • From service providers that help us operate the Services

  • From business or marketing partners and other third parties

How we use your personal information

We may use your personal information to:

  • Provide, personalize, and improve the Services

  • Process payments, manage orders, shipping, returns, and exchanges

  • Communicate with you regarding your account or orders

  • Send marketing or promotional communications (where permitted)

  • Detect, prevent, and investigate fraud or security issues

  • Comply with legal obligations and enforce our policies

How we disclose personal information

We may disclose personal information to third parties in the following circumstances:

  • To Shopify and service providers who perform services on our behalf (payment processing, shipping, IT, analytics)

  • To marketing and advertising partners, in accordance with their privacy policies

  • When required by law or legal process

  • In connection with a business transaction such as a merger or restructuring

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information related to your access to and use of the Services in order to provide and improve the Services. For more information about how Shopify uses your personal information, please visit: https://privacy.shopify.com/en.

Third-party websites

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors.

Security and retention

No security system is perfect, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your rights

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, portability, restriction, or objection to processing.

You may exercise these rights by contacting us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date accordingly.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: hello@thepixelwolf.com

Address: Calle Ebro 7, Nave A15, Polígono Industrial La Raya, 28816 Camarma de Esteruelas, Madrid, Spain

For the purposes of applicable data protection laws, the data controller is Dualis Creative S.L., CIF B24961963.